Privacy Policy

LAST UPDATED: JULY 28, 2025

ISG/Insurance Solutions Group, LLC DBA ISG United (“ISG,” “we,” “us,” or “our”), a Texas limited liability company, values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information through the isgunited.com website (the “Website”).

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms herein, please do not use the Website.

This Policy applies to all individuals who visit, use, or interact with the Website, including customers, prospects, and other users.

TABLE OF CONTENTS

Information We Collect and Store
With Whom We Share Your Personal Information
How We Protect Your Personal Information
Sale of Your Information
Cookies
Children’s Privacy
Analytics
Information Retention
Direct Marketing
Your Rights
Exercising Your Rights
Accountability
Location of Data Processing
Third-Party Websites
Do Not Track (DNT)
Changes to This Policy

1. INFORMATION WE COLLECT AND STORE

Over the prior twelve (12) months, we have collected the following categories of personal information from users through various means including direct submissions, cookies, pixels, social networks, and observed Website activity:

1. Identifiers: Name, Phone Number, Email Address, IP Address, Device Identifiers, Online Identifiers, Social Media User IDs.
2. Internet or Other Electronic Activity Information: Browsing history, search history, interaction with ads and videos, Website activity logs.
3. Sensitive Personal Information: Geolocation data collected only with explicit consent.
Legal Bases for Collection and Use: Your consent; our legitimate business interests; compliance with legal obligations; or other lawful bases as required.

Purposes for Processing:
• Marketing and advertising efforts
• Transaction fulfillment and payment processing
• Customer service and support
• Website and service analytics
• Security, fraud prevention, and enforcement of our Terms of Service
• Delivery of digital content and personalized experiences
• Dispute resolution

Consequences of Non-Disclosure: Failure to provide certain personal information may limit our ability to provide requested services, process transactions, or protect the security of our Website and users.

Note: We do not use personal information for profiling as defined under U.S. state privacy laws. See the “Your Rights” section below for details on how to exercise privacy rights related to profiling.

2. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

In the last 12 months, we have shared personal information with the following categories of third parties for the purposes described below. The types of personal information disclosed vary by user interaction, but generally fall into the categories listed.

Categories of Third Parties
We may share your personal information with:

Advertising Networks
Content Management Systems (CMS)
Customer Relationship Management (CRM) Systems
Data Analytics Providers
Data Linking Platforms
Email Marketing and Email Service Providers
Financial Transaction Processors
Fraud and Security Vendors
Hosting and Cloud Infrastructure Providers
Operating Systems and Platforms
Shipping or Fulfillment Vendors
Social Networks
Spam Prevention Services
Video Embedding Vendors
Website/Application Development and Design Vendors
Font and Display Technology Vendors

Purposes for Sharing

We share personal information for the following business or commercial purposes:

To manage and maintain our interactions with you
To process transactions and provide requested services
To host and deliver our website and digital content
To send you emails or other communications
To analyze user interactions and site behavior
To build or improve website features
To provide you with personalized advertisements
To detect and resolve bugs or security incidents
To prevent fraud, spam, or other malicious activity
To ensure ad delivery and attribution
To embed and track video content

Types of Personal Information Shared

Identifiers

Examples: Name, Phone Number, Email, IP Address, Online Identifier, Social Media User ID, Device ID
Shared with: All third parties listed above, depending on purpose

Internet / Electronic Activity

Examples: Browsing and search history, ad interaction, video interaction, interaction with our site/app
Shared with: Advertising networks, analytics providers, development vendors, video and security vendors

Sensitive Information

Examples: Geolocation data
Shared with: Advertising networks, analytics providers, hosting and CMS vendors

We only share personal information as necessary to operate our business, provide services, comply with legal obligations, or pursue legitimate interests, and always in accordance with applicable privacy laws.

3. HOW WE PROTECT YOUR PERSONAL INFORMATION

We implement a range of administrative, technical, and physical safeguards to protect your personal information, including:

Collecting only what is necessary
Using SSL encryption and other secure technologies for data transmission
Deleting personal information when it is no longer needed
Maintaining written security policies and procedures
Conducting background checks on personnel with access to sensitive data
Training employees on data security and requiring confidentiality agreements
Using anti-virus software and intrusion detection systems
Keeping software and security safeguards up to date

4. SALE OF YOUR INFORMATION

We do not sell your personal information.

Please refer to the “Your Rights” section for information on how to exercise your privacy rights related to the sale of data under applicable law.

5. COOKIES

We use cookies and similar technologies to enhance your experience on our Website. A cookie is a small text file stored on your device.

To learn more about what cookies we collect and how to manage your cookie preferences, please review our [Cookie Policy].

6. CHILDREN'S PRIVACY

This Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it and take steps to prevent future collection.

7. ANALYTICS

We use Google Analytics to understand how users interact with our Website.
You may opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

8. INFORMATION RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as otherwise required by law. Retention periods are as follows:

Identifying Information: Retained until you request deletion.
Internet or Electronic Activity Information: Retained until no longer needed or you request deletion.
Sensitive Personal Information: Retained until no longer needed or you request deletion.

9. DIRECT MARKETING

We may use your information for direct marketing, which involves contacting you directly about our services or offerings.

See the “Your Rights” section to learn how you can opt out of such communications.

10. YOUR RIGHTS

Depending on where you reside, you may have certain rights regarding your personal information under applicable U.S. state privacy laws. These rights apply in all states that have enacted comprehensive consumer data protection laws, including—but not limited to—California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Nebraska, Tennessee, Minnesota, Maryland, Iowa, Delaware, New Hampshire, Indiana, Kentucky, New Jersey, and Florida. We update this section as new laws take effect.

Access & Transparency Rights

Right to Confirm Processing: You may request confirmation as to whether we are processing your personal information.
Right to Access: You may request access to the personal information we hold about you.
Right to Know (California-specific): California residents may request:
- Categories of personal information collected
- Sources of that information
- Business or commercial purposes for collection
- Categories of third parties with whom your information was shared or sold
Right to Know Third Parties: Some states grant rights to request:
- Categories or specific names of third parties with whom your data was shared
- Categories of personal data sold or disclosed

Portability & Correction Rights

Right to Data Portability: You may request your personal information in a portable, machine-readable format.
Right to Data Transfer: Where feasible, you may request that your data be transmitted to another provider.
Right to Correction: You may request correction of inaccurate personal information we hold about you.

Consent, Deletion & Restriction Rights

Right to Withdraw Consent: You may withdraw your consent to our processing activities, where consent was required.
Right to Restrict Processing: You may request that we limit the ways in which we use your personal data.
Right to Deletion: You may request that we delete the personal data we have collected about you, subject to certain exceptions.

Objection & Opt-Out Rights

Right to Opt Out of Direct Marketing: You may opt out of receiving marketing communications from us.
Right to Opt Out of Sale of Personal Information: You may opt out of the sale of your personal data to third parties.
Right to Opt Out of Sharing for Targeted Advertising: You may opt out of the sharing of your personal data for targeted or cross-context behavioral advertising.
Right to Opt Out of Profiling: You may opt out of the use of your personal data for profiling in furtherance of decisions that produce legal or similarly significant effects.
Right to Opt Out of Location Tracking: You may opt out of tracking of your geographic location through browser settings or our cookie banner.
Right to Opt Out of Automated Decision Making: You may opt out of decisions made solely through automated processing that produce legal or similarly significant effects.

Additional Rights

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Right to Limit Use of Sensitive Personal Information: You may request that we limit our use and disclosure of sensitive personal information to those uses necessary to perform our services.
Right to Lodge a Complaint: You may file a complaint with your state’s attorney general or data protection authority.

11. EXERCISING YOUR RIGHTS

If you wish to exercise any of your privacy rights under this Policy, please contact us using one of the methods below:

Email: info@isgunited.com
Mail:
ISG/Insurance Solutions Group, LLC DBA ISG United
7640 NE Loop, Ste 99
North Richland Hills, TX 76180

You may also direct any questions or comments about this Privacy Policy or our privacy practices to the contact information above.

Your Privacy Choices
You can opt out of location tracking through:

The cookie consent banner on our Website
Adjusting the settings on your browser or device

If you opt out using the cookie consent banner, the signal will be stored in your browser. If you opt out by contacting us directly, your preference will be applied to your account and our internal systems, including offline records.

California residents may also exercise their right to opt out of the sharing of their personal information by using the cookie consent banner on our Website or by contacting us directly at info@isgunited.com.

Identity Verification
Before we process your request, we must verify your identity. To do so, please provide the following:

Full Name
Phone Number
Email Address

We may be unable to fulfill your request if you do not provide the required information.

Authorized Agents
You may designate an authorized agent to act on your behalf. Agents may submit requests using the same contact methods listed above. To verify their authority, we require:

A valid power of attorney
A copy of the requester’s valid government-issued ID
A copy of the authorized agent’s valid government-issued ID

Requests may be denied if proper verification is not provided.

Response Time and Appeals

Response Time: We will respond to most requests within 30–45 days depending on your jurisdiction. If additional time is needed, we will notify you in writing.
Denials: If we deny your request, we will provide the reason for the denial.
Appeals: You have the right to appeal our refusal to take action. Appeals may be submitted using the same contact information above. We will respond to most appeals within 45–60 days, or up to 105 days with an extension. Our response will explain any action taken or not taken and why.
Fees: We generally do not charge for requests. However, we may impose a fee for second or subsequent requests within a 12-month period.

12. ACCOUNTABILITY

Our designated Privacy Officer is responsible for overseeing our privacy practices and ensuring compliance with applicable data protection laws.
You may contact the Privacy Officer using the contact details provided above.

13. LOCATION OF DATA PROCESSING

All personal information we process is handled within the United States.

We may transfer your data across borders for processing. Your information may be subject to access by law enforcement or national security authorities in the receiving jurisdiction. Where applicable, we use standard contractual clauses, adequacy decisions, and additional safeguards for international data transfers.

14. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content, security, or privacy practices of such external sites. You are encouraged to review their privacy policies separately.

15. DO NOT TRACK (DNT)

Your browser may support “Do Not Track” settings. Please note that we do not currently respond to DNT signals. You may manage tracking preferences through your browser settings instead.

16. CHANGES TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Changes may be made without prior notice. We encourage you to review this Policy regularly to stay informed about our privacy practices.

Questions?

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

📧 info@isgunited.com
📬 ISG/Insurance Solutions Group, LLC DBA ISG United
7640 NE Loop, Ste 99
North Richland Hills, TX 76180